Many PfH Members are using our Responsive Works frameworks as their full responsive repairs and maintenance supply solution. This is because we nurture great relationships to ensure our Members get the right solution to the right place and fix first time.
At PfH Scotland , our members are at the heart of everything we do. We’re excited to share our account management structure designed to provide you with even better service, personalised attention, and enhanced efficiency.
Our new account management structure consists of regionally based dedicated account managers who have a wealth of experience in the Social Housing and Local Authorities sectors. This change ensures that each client receives the right amount of communication and expert guidance tailored to their unique needs.
Our members will benefit from:
Members have a single point of contact who understands their business needs and goals.
Dedicated managers with sector-specific knowledge providing insights and strategies tailored to each member.
Streamlined processes ensure quicker response times and foster more proactive, efficient communication.
Our new structure allows for more focused and efficient problem-solving, reducing downtime and increasing member satisfaction.
On top of our regional approach, we also provide a key account management service that provides an in-depth, strategic relationship whereby we help members optimise key procurement projects on an ongoing basis, driving each member’s success and growth. By entering a strategic partnership, we nurture a close collaboration that fosters a deeper understanding of our member’s business, leading to more effective and innovative solutions – together.
The new account management structure has been live since April 2024 and each account manager has contacted their members proactively to offer insight and support based on each member’s individual needs and requirements.
We’re confident that our new account management structure will significantly enhance our members’ experience with us and and look forward to delivering exceptional service to help your organisation thrive.
Say hello to our dedicated team of account managers who are here to propel your business forward:
Scotland
Chris brings a decade of experience in the Scottish social housing sector, collaborating extensively with social landlords and suppliers. He excels in stakeholder management, establishing strategic relationships at Board level. At PfH Scotland, Chris has tailored services to meet the Scottish market’s needs, specialising in planned works, energy efficiency, modern construction methods, and compliance. He is adept at identifying optimal procurement solutions for social landlords.
Andrew is an accomplished Business Development professional with a strong background in Planned Maintenance, Reactive Repairs and Construction. His experience in these areas allows Andrew to understand the unique challenges being faced by the PfH Scotland members. As an Account Manager Andrew works closely with members to provide complete and compliant solutions.
National
Ioana Petrisor brings over fifteen years of experience in the sales and hospitality industry to her role as a Customer Retention Executive at Inprova Group. Her broad skill set includes target-driven sales and guest resolution management, honed through a focused and proactive work approach. Her wealth of experience and her commitment to continuous personal development make Ioana a valuable asset to the Inprova team as both strive for collective growth and success.
If you’re a social housing provider or an existing member, simply fill in your details below and a member of our team will be in touch to provide further assistance and guidance.
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